Have you had bad service recently?
Well, it may be your own fault.
Some restaurateurs believe that patrons can have influence over the quality of the service.
“Dining out is like a dance – you [the customer] have to be a partner,” Patrick O'Connell, owner of the legendary Inn at Little Washington, told Zagat.com. His restaurant was rated No. 1 for Service in the most recent Washington D.C. area Zagat Restaurant Survey.
Being “curt, adversarial or abusive” is the best way to get terrible service, according to Kevin Brown, president of Chicago-based Lettuce Entertain You Enterprises.
Brown says he is often surprised “how, on occasion, rude a guest can be. If [their] language crosses the line, the conversation is ended on the spot.”
I’m with you brother. I was once on the other side of the table working as a waitress. Hungry people can be extremely mean people.
New York restaurateur Danny Meyer says that customers need to “realize that we will make unintentional mistakes... Judge us by the spirit of hospitality with which we overcome that mistake and be direct about bringing it to our attention in a timely fashion.”
Meyer’s biggest pet peeve in terms of customer behavior? “Not saying what you need when you need it in a direct, nonconfrontational manner.”
1 comment:
In other words, they expect you to kiss butt to get them to DO THEIR FREAKING JOBS! How many of us have to take abuse from customers on a daily basis? Same goes for being a waiter. Some people are irritable jerks who want to take out their bad day on someone else. If that happens to be you as a waiter, you need to suck it up and do your job with a smile on your face. Just like the customer service rep, the mechanic, the bellhop, or anyone else in any service industry does. You know what happens when we get a smug waiter? They get a bad tip. A friendly waiter who treats us with respect, since we ARE there to spend money in their establishment? They get a nice fat tip.
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